Privacy Policy

Privacy Policy

This Privacy Statement outlines the ways in which we collect, use and disclose your personal information. It also explains how you can protect it when using our website or pre-purchase vehicle inspection service across Queensland. We are committed to protecting your privacy, and we will handle your personal information according to the Australian Privacy Principles as outlined under the Privacy act 1988 (Cth)..

1. Who We Are

We offer independent vehicle inspections in Queensland. This policy applies for all personal data collected via our website, booking system, telephone calls, emails, and in-person interactions.

2. What personal information we collect

You may provide us with the following types personal information:

• Full Name
• Email Address
• Phone Number
• Addresses of the residential or postal nature
• Vehicle details (make, model, VIN, registration number)
• Inspection location details
• Payment and billing information
• Record of communication with us
• Website usage data (IP address, browser type, device information)

We only collect the information we reasonably need to provide our service.

3. What We Do With Personal Information

When you:

• Book an inspection online
• Request a quote
• Contact us by phone, email or web forms
• Subscribe to marketing or updates
• Use our website to interact

You may provide information directly or, if necessary, through third parties (such as agents or vehicle sellers) involved in the inspection.

4. What We Do With Your Information

Your personal information is used to:

• Manage and provide vehicle inspection services
• Reports of inspection must be submitted within the time frame stated
• Communication regarding bookings, updates and confirmations
• Process payments
• Our services and website performance can be improved
• Send marketing communications to you (if you consent)
• Compliance with legal and regulatory obligations

We will not rent or sell your personal information.

5. Disclosure of Personal Information

Your personal information may be disclosed to:

• Payment processors, financial service providers
• Hosting services, IT service providers and business support services
• Professional advisers (such accountants or lawyers)
• Where required by law, regulatory authorities are appointed

All third parties must handle your data securely and in compliance with privacy laws.

6. Data Security

We will take all reasonable measures to safeguard your personal information against misuse, loss, unauthorised modification, or disclosure. We use technical safeguards and secure servers to protect sensitive information.

Although we take internet security very seriously, there is no 100% secure method of transmission.

7. Cookies and Website Tracking

Cookies and similar technologies may be used on our website to enhance functionality, improve the user experience and analyse traffic. You can disable or manage cookies in your browser settings, but this may affect some website features.

8. Access and Correction

You can request to see the information that we have about you, and ask for corrections if the data is incorrect, incomplete or out-of-date.

Please contact us via the information provided on our site to make a request.

9. Marketing Communications

You can opt out of receiving marketing communications at any time. Simply follow the instructions to unsubscribe or contact us directly.

10. Retention of information

We only retain your personal information for the time necessary to deliver our services, and to comply with any legal, accounting or reporting obligations.

11. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. All changes will be updated on this page along with the “Last Modified” date.

12. Contact Us

Contact us if you have questions about our Privacy Policy, or how we treat your personal data. Our contact information is listed on our site.